ACCEPTED PAYMENT METHODS
KRISS accepts payment by VISA, Mastercard, Discover, and American Express.
Shipping costs are based on your order total and will be calculated during checkout. Orders are shipped via UPS.
Products listed as available to order, other than Pre-Order items, are In Stock and available to ship within one to two business days (M-F).
Requesting expedited shipping service does not guarantee a same or next-day shipping date. Call us during business hours at (855) 574-7787 if you have time constraints for your order. Orders placed Monday-Friday before 12 PM Eastern Time may be processed and shipped same-day. Please allow for additional processing time during holidays and high volume periods, such as promotional periods.
If you do not see a specific item, color, size, etc. please check back again later as most products are in a continuous production cycle and should be available again soon.
Pre-Order products will ship on or shortly after the listed shipping date on a first come, first served basis.
All packages for continental U.S. addresses are shipped via UPS and can only be shipped to a street address as UPS typically does not deliver to USPS postal office boxes (PO Box™). Transit times will vary depending on location and should be expected to arrive within 5-7 business days once shipped from our facility.
Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When your order ships, an E-mail with tracking information will be sent to your specified E-mail address.
TIME IN TRANSIT
Unless an expedited shipping method is selected, KRISS USA ships orders via UPS Ground service.
Once an order is picked up by UPS, typical time-in-transit via UPS Ground service:
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping.
KRISS WEB STORE RETURN POLICY
To request a return, please have your order number ready and contact the KRISS USA customer service department at (855) 574-7787 or via email at email@example.com.
All items sold by KRISS USA are guaranteed free from defect. If the item you received from us is defective in any way, we will make every effort to replace it or give you a full refund including shipping costs if returned within 30 days of receipt.
Any product, unused, unopened, may be returned within 30 days from the order date for refund (15% restocking fee may apply). Please allow 48 hours after receipt by KRISS USA for refunds to process. The customer is responsible for return shipping charges unless the return is due to a defect or the error of KRISS USA order processing. All returns MUST accompany an RTIA (Return To Inventory Authorization) number issued by KRISS USA customer service department. Packages without RTIA number clearly marked on the outside of package will be returned to sender.
If you wish to cancel your order after it has been placed, please have your order number ready and speak to a KRISS USA customer service representative by phone at (855) 574-7787 during operating hours. Orders already processed and picked up by UPS are not able to be cancelled. While we make every effort, we cannot guarantee timely order cancellation if the order cancellation request is received by voicemail or email.
Once an order has been placed, if you need to make any changes to your order, please have your order number ready and contact us right away by phone during business hours or by email.
Please note, items cannot be added to your order once it has been placed. Items may only be removed from orders.
We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below:
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.
If you would like to order any KRISS USA Inc. product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112 DDTC Response Team
Tel.: (202) 663-1282
Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html